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Friday Favorite: Southwest Airlines

February 17th, 2017

I’ve spent my life flying here there and yonder, when you live in a different country from you family this is the way life is. Throughout the years we’ve had good and bad experiences with airlines. Five or so years ago I discovered Southwest and will pretty fly with them if I have the option. With this big winter storm they were fantastic. We had flights purchased to head back to Ohio, it so happened both legs of our journey were on days with big winter storms. They alerted us the night before encouraging us to change our tickets (for free). Which we did. Then another storm threatened our next trip, they told us to wait and we could cancel up till 10 minutes before our flight and keep the ticket amount for a future trip or reschedule again if needed.

I’ve had lots of bad experiences on flights, amazingly, none of them have been with Southwest. I’m sure they have problems and eventually I’ll have a delayed or cancelled flight with them. I’ll still keep using them because their customer service is top notch!

Do you have any favorite companies to recommend?

One Comment to “Friday Favorite: Southwest Airlines”
  1. kristin @ going country on February 17, 2017 at 9:54 am

    Southwest is “my” family airline. My dad was a Southwest pilot for many years; my brother is currently a Southwest pilot; and I have an aunt and an uncle who are Southwest flight attendants. Sadly, I don’t live anywhere near a Southwest city anymore, so I can’t fly on them easily myself.

    L.L. Bean customer service is the best. Also, USAA (a bank for military personnel and their families). It shouldn’t be so unusual to call a customer service number and immediately speak to an actual helpful person, but it is nowadays. Both those companies offer that.

    Reply to kristin @ going country's comment

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This is a daily journal of my efforts to cultivate a more simple life, through local eating, gardening and so many other things. We used to live in a small suburban neighborhood Ohio but moved to 153 acres in Liberty, Maine in 2012.

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