I’ve spent my life flying here there and yonder, when you live in a different country from you family this is the way life is. Throughout the years we’ve had good and bad experiences with airlines. Five or so years ago I discovered Southwest and will pretty fly with them if I have the option. With this big winter storm they were fantastic. We had flights purchased to head back to Ohio, it so happened both legs of our journey were on days with big winter storms. They alerted us the night before encouraging us to change our tickets (for free). Which we did. Then another storm threatened our next trip, they told us to wait and we could cancel up till 10 minutes before our flight and keep the ticket amount for a future trip or reschedule again if needed.
I’ve had lots of bad experiences on flights, amazingly, none of them have been with Southwest. I’m sure they have problems and eventually I’ll have a delayed or cancelled flight with them. I’ll still keep using them because their customer service is top notch!
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